Facebook Messenger Auto-Reply

Customer Rating
4.2/5

Turn instant replies to Page messages on or off
From your Feed, click in the left menu.
Click a Page to go to it.
In the left menu below Meta Business Suite, click Inbox.
At the top of your Inbox, click Automations.
In the top right, click Create automation.
In the left menu, click Greet people.

Description

Pages that you manage may be in the new Pages experience. Learn more about new Pages.
You must be a Page admin, editor or moderator of a classic Page, or have Facebook or task access to a new Page to turn Instant Replies on or off for a Page.
Instant replies are messages sent automatically as your Page’s first response to new messages. For example, you can use your instant reply message to let customers know that you’ll get back to them soon or to thank them for contacting your Page.
Note: Instant Replies aren’t sent when your Page’s messaging status is set to Away and aren’t included in your Page’s response rate or response time.
Classic Pages
To turn on instant reply for your Page:
1
From your Feed, click in the left menu.
2
Click a Page to go to it.
3
In the left menu below Meta Business Suite, click Inbox.
4
At the top of your Inbox, click Automations.
5
In the top right, click Create automation.
6
In the left menu, click Greet people.
7
Select Instant reply, then in the bottom right click Create automation.
8
At the top next to Instant reply, click to toggle instant replies on.
9
Select a Channel and enter your instant reply below Message.
10
In the lower right, click Save changes.
To turn off instant reply:
1
From your Feed, click in the left menu.
2
Click a Page to go to it.
3
In the left menu below Meta Business Suite, click Inbox.
4
At the top, click Automations.
5
Scroll down to Your automations, then click next to an automated message to turn it on or off.
New Pages Experience
If you have Facebook or task access to a Page, you can log into Meta Business Suite to manage Page messages.
To turn on instant reply for your Page with Facebook access:
1
Log in to Facebook, then click your profile photo in the top right.
2
Click See all profiles, then select the Page that you want to switch to.
3
At the top right of your Feed, click .
4
At the top of your Inbox, click Automations.
5
In the top right, click Create automation.
6
In the left menu, click Greet people.
7
Select Instant reply, then in the bottom right click Create automation.
8
At the top next to Instant reply, click to toggle instant replies on.
9
Select a Channel and enter your instant reply below Message.
10
In the lower right, click Save changes.
To turn off instant reply with Facebook access:
1
Log in to Facebook, then click your profile photo in the top right.
2
Click See all profiles, then select the Page that you want to switch to.
3
At the top right of your Feed, click .
4
In the left menu below Meta Business Suite, click Inbox.
5
At the top, click Automations.
6
Scroll down to Your automations, then click next to an automated message to turn it on or off.

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Item Information

  • Item Version
    v2.5
  • Item Type
    New
  • Licence type:
    GPL
  • Automatic Updates:
    Yes
  • Item Code:
    VD333
  • Uploaded By
    Pitter
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