Facebook Messenger Live Chat - Real Time

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Install in just a few minutes. · Navigate to your Page settings. · Click Messaging. · Under Add Messenger to your website, click Get Started.


Chat Plugin

The Chat Plugin allows you to integrate your Messenger experience directly into your website. This allows your customers to interact with your business anytime with the same personalized, rich-media experience they get in Messenger.

The Chat Plugin automatically loads recent chat history between the person and your business, meaning recent interactions with your business on messenger.com, in the Messenger app, or in the Chat Plugin on your website will be visible. This helps create a single experience for your customers, and enables you to continue the conversation even after they have left your webpage. No need to capture their information to follow up, just use the same conversation in Messenger.

The Chat Plugin supports the following:

  • Text Messages
  • Video/Image/Audio/GIFs
  • Postback Buttons
  • URL Buttons
  • Call Buttons
  • Text Quick Replies
  • User Phone Number Quick Replies
  • User Email Quick Replies
  • Sender Actions
  • Persistent Menu


Your website must be live. Test sites hosted on such development platforms as Glitch or Heroku must be live or whitelisted before Chat Plugin can be successfully implemented.

The following are not supported:

  • Buy Buttons
  • Share Buttons
  • Log In Buttons
  • Log Out Buttons
  • Game Play Buttons
  • List/Media/Open Graph Templates
  • Location Quick Replies
  • Messenger in-app browsers or Internet Explorer

Before You Start

You will need:

  • A Facebook Page for your website linked to the Meta Business Suite
  • The pages_messaging permission
  • A Page access token requested from a person who can perform the MODERATE task on the Facebook Page

The Meta Business Tools Terms apply in connection with your usage of the Chat Plugin.

Set Up the Chat Plugin

To include the Chat Plugin on your website, you can use the Meta Business Suite or implement the plugin programmatically.

Use the Meta Business Suite (Recommended)

Step 1.Navigate to the Meta Business Suite.

Step 2. Select your business’ Facebook Page in the dropdown menu in the left side navigation menu. You may need to hover over the menu to expand the full menu.

Step 3. Select Inbox in the left side navigation menu.

Step 4. Select the Chat Plugin tab above of the message window.

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